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Product Education & Customer Acknowledgement

Zip BeautÉ Concierge Support and Policy Overview

Product Education & Customer Acknowledgement
 
Zip BeautÉ Concierge Product Demonstration Waiver
By purchasing products, scheduling an appointment, attending a demonstration, or participating in any Zip BeautÉ Concierge experience, you acknowledge and agree to the following:
Our Business Model
Zip BeautÉ Concierge is a mobile beauty retail and product education company.
Our primary business is the sale, distribution, delivery, and demonstration of beauty products, including custom press-on nails, press-on toenails, strip lashes, lash-cluster products, and related beauty accessories.
Zip BeautÉ Concierge is not a nail salon and should not be represented or interpreted as a traditional nail salon, cosmetology salon, or licensed nail establishment.

Our Representatives

Zip BeautÉ Concierge representatives are Product Specialists and Sales Representatives whose role is to:

  • Introduce customers to available products.

  • Help customers select products that best meet their preferences.

  • Deliver purchased products.

  • Explain product features and benefits.

  • Demonstrate recommended product use for educational purposes.

  • Provide general guidance regarding product care, maintenance, storage, and removal based on manufacturer recommendations.

Our representatives are typically but not limited to students and independent contractors, not presented as licensed nail technicians, cosmetologists, estheticians, or licensed lash technicians unless expressly stated otherwise.
Zip BeautÉ  makes no representation or claim that its owners, employees, contractors, or representatives hold professional nail technician or cosmetology licenses by virtue of their employment with Zip BeautÉ Concierge.

Educational Demonstrations

Educational demonstrations ("Demos") are intended to help customers better understand the products they have purchased.
Demonstrations may include general information regarding:

  • Product sizing

  • Product selection

  • Product features

  • Recommended use

  • General application concepts

  • Product care

  • Product maintenance

  • Product storage

  • Product removal

  • Manufacturer recommendations

Demonstrations are educational in nature and are intended to improve customer understanding and confidence when using purchased products.

Customer Responsibility

Customers are responsible for:

  • Reading all manufacturer instructions.

  • Following all safety recommendations.

  • Determining whether a product is appropriate for their personal use.

  • Performing any recommended sensitivity or patch testing before use.

  • Properly applying, maintaining, and removing purchased products.

If irritation, discomfort, or an allergic reaction occurs, discontinue use immediately and seek appropriate medical advice.
 

Photo & Video Acknowledgement
 

To help us share the Zip BeautÉ Concierge experience and continually improve our events, participants acknowledge that Zip BeautÉ Concierge, IamIQU, and their authorized employees, contractors, partners, successors, assigns, and third-party affiliates may photograph, audio record, or video record portions of pop-up workshops, demonstrations, special events, and other promotional or discounted programs.

Media captured may include, but is not limited to:

  • Before and after photographs

  • Product demonstrations

  • Hands, feet, nails, lashes, and beauty products in use

  • Group activities and workshop highlights

  • General event atmosphere

  • Promotional interviews or testimonials (where additional consent is required)

These images and recordings may be used for marketing, advertising, education, training, quality improvement, social media, websites, printed materials, and other lawful business purposes at the sole discretion of Zip BeautÉ Concierge, IamIQU, and their authorized third-party affiliates.

Reasonable efforts will be made to present participants respectfully and professionally. Attendance at Zip BeautÉ Concierge pop-up workshops and other designated promotional or discounted events constitutes acknowledgment that photography and videography may occur.

Participants who prefer not to appear in identifiable photos or videos should notify a Zip BeautÉ Concierge representative before the workshop begins. While reasonable efforts will be made to honor such requests, incidental appearances in group photos or recordings cannot always be avoided.

Product Information

Because many products are customized or selected specifically for each customer, colors, styles, lengths, shapes, embellishments, and accessories may vary based on availability.
Product photographs are representative examples and may differ slightly from the final product.

Returns & Satisfaction

Due to the nature of beauty products and hygiene considerations:

  • All sales are final.

  • Returns and exchanges are not accepted at this time.

Customer satisfaction remains important to us.
If you are dissatisfied with your purchase, please contact Zip BeautÉ Concierge. While refunds are not guaranteed, we may offer a store credit or another reasonable resolution at our sole discretion.

Customer Acknowledgement

By purchasing from Zip BeautÉ Concierge, I acknowledge that:

  • I understand that Zip BeautÉ Concierge is a beauty-product retailer and product education company.

  • I understand that Zip BeautÉ Concierge is not a traditional nail salon.

  • I understand that Zip BeautÉ Concierge representatives are Product Specialists and Sales Educators whose role is to distribute, deliver, explain, and demonstrate purchased products for customer understanding.

  • I understand that no representation has been made that Zip BeautÉ Concierge representatives are licensed nail technicians, cosmetologists, estheticians, or lash technicians unless specifically disclosed.

  • I understand that I am responsible for using purchased products in accordance with the manufacturer's instructions and all provided safety guidance.

Is there a Filming & Photography Waiver?

By participating in a demonstration or event, you consent to being filmed and photographed. These materials may be used for promotional and educational purposes by ZiPBeautÉ by IAMIQU. Please inform our specialists before your session if you have any privacy concerns.

What is your Returns & Refunds policy?

All sales are final due to the hygienic nature of beauty products and custom items. While refunds are not guaranteed, Zip BeautÉ Concierge may, at its sole discretion, offer store credit or another reasonable resolution. For full details, please see the Product Education & Customer Acknowledgement policy above. Read Details below.

Is there an Affiliate program?

Yes! Zip BeautÉ currently has a public affiliate program.To apply:• Please fill out the form (click the link) attached to this FAQ, OR• Email us at iamiqu2@gmail.com with the subject line: “Zip BeautÉ Ambassador”.If selected, current perks include (but are not limited to):• Up to 70% off Styles and Demos• Free local trips• Brand parties• Merch• And more!

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